Vasceri — Customer Care

Shipping Policy

We want you to know exactly what to expect from the moment you place your order to the moment it arrives at your door.

01

Fulfilment and Processing

All orders are fulfilled and dispatched from our logistics facility in China.

Standard orders are generally processed within 1 to 2 business days after payment is received.

Orders placed with Priority Shipping are prioritised and processed within 24 hours.

Once your order has been processed and handed to the carrier, you will receive a shipping confirmation email with your tracking details.

Please note: Business days do not include weekends or public holidays. During exceptionally busy periods, processing may occasionally take slightly longer.

02

Shipping Destinations

We ship to most countries worldwide. If delivery is available to your address, the available shipping options will be shown at checkout before you complete your purchase.

If you are in a remote or hard-to-reach area and are unsure whether delivery is possible, please get in touch at info@vasceri.com before placing your order and we will confirm.

We do not ship to countries or regions subject to trade restrictions or sanctions under European Union or other applicable international regulations.

03

Delivery Times

Standard Shipping: Standard orders are processed within 1 to 2 business days. Once dispatched, delivery typically takes a further 5 to 10 business days, depending on your location and local carrier performance.

This means most standard orders arrive approximately 6 to 12 business days after the order is placed.

Priority Shipping: Priority orders are processed within 24 hours. Once dispatched, delivery typically takes 5 to 8 business days using our Royal Mail express service.

Delivery timeframes are estimates and may occasionally be affected by factors outside our control, including:

• Customs inspections and clearance procedures
• Local carrier delays
• Peak shopping seasons or public holidays
• Adverse weather or logistical disruptions

We cannot guarantee exact delivery dates, but we will always do our best to make sure your order reaches you promptly.

04

Shipping Costs

We offer free Standard Shipping to destinations currently supported by our store.

Priority Shipping may also be available for an additional charge. All available shipping options and any applicable fees are shown at checkout before you complete your purchase. The amount displayed at checkout is the exact amount you will be charged by Vasceri for shipping.

05

Order Tracking

Every order is shipped with full tracking. Once your order has been dispatched, you will receive a confirmation email containing your tracking link. You can also follow the progress of your delivery at any time via our tracking page.

Track My Order

If you do not receive a tracking email after your order has been dispatched, please check your spam or junk folder first and then reach out to us at info@vasceri.com.

06

Lost, Damaged or Significantly Delayed Orders

If your parcel appears to be lost, significantly delayed, or arrives in a damaged condition, please contact us as soon as possible at info@vasceri.com with your order number and any relevant details.

We will investigate the shipment directly with the carrier. If an order is confirmed lost or damaged in transit, we will offer a suitable resolution in line with our obligations and this policy, which may include a replacement or a full refund.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

07

Incorrect Address and Failed Delivery

Please make sure your shipping address is complete and accurate at the time of ordering. Orders are dispatched to the exact address provided at checkout.

If the address provided is incorrect or incomplete and the package cannot be delivered, the carrier may return it to us or handle it in line with their own policies. In such cases we cannot be held responsible for non-delivery, and any reshipment may be subject to additional shipping costs.

If you notice an error in your address immediately after placing your order, contact us at info@vasceri.com straight away. We cannot guarantee changes once an order is placed, but if it has not yet been processed we will do our best to help.

08

Taxes, Customs and Import Charges

All product prices displayed on Vasceri include applicable taxes and VAT. We do not add additional Vasceri taxes to the product price after you proceed to checkout.

The price shown for your products, together with any selected shipping charge, is clearly displayed before you complete your purchase so you can review the full amount charged by Vasceri before placing your order.

Because orders are dispatched internationally, some destinations may apply separate customs duties, import charges or carrier handling fees where required by local law. These charges, where applicable, are imposed by the relevant customs authority or carrier rather than by Vasceri.

Any such import or customs charges are separate from the taxes and VAT already included in our product prices and may depend on the destination, value of the consignment and applicable local regulations.

If a shipment is held for customs processing, delivery may take longer than the estimated timeframe. We will provide any documentation we can reasonably supply to assist, but customs clearance decisions are made by the relevant authority.

09

Questions

If you have any questions about shipping, delivery times, or the status of your order, please contact our customer care team by email.

10

Business Information

Vasceri is a registered trade name of SPECTR Brands, a Dutch Vennootschap Onder Firma (VOF).