Standard orders are generally processed within 1 to 2 business days after your order is confirmed. Orders placed with Priority Shipping are prioritised and processed within 24 hours. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

We start processing orders quickly, so changes or cancellations are not always possible once an order has been placed. If you need to amend something, contact us at info@vasceri.com as soon as possible. If your order has not yet been processed or dispatched, we will do our best to help.

Please check your spam or junk folder first and make sure the email address used at checkout is correct. If you still cannot find your confirmation, email us at info@vasceri.com with your name and the email address used for the order and we will look into it for you.

No. You can complete your purchase without creating a customer account. Your order confirmation and tracking information will be sent to the email address provided at checkout.

Standard orders are processed within 1 to 2 business days. Once dispatched, delivery typically takes a further 5 to 10 business days, depending on your location and local carrier performance. This means most standard orders arrive approximately 6 to 12 business days after the order is placed. Business days do not include weekends or public holidays.

Priority Shipping is our faster delivery option. Priority orders are processed within 24 hours. Once dispatched, delivery typically takes 5 to 8 business days using our Royal Mail express service. Availability and any applicable charge are shown at checkout before you complete your order.

Yes. We ship to most countries worldwide. Standard shipping is free for all destinations currently supported by our store. If delivery is available to your address, the available shipping options and any applicable Priority Shipping charges will be shown at checkout before payment.

Every order is shipped with tracking. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. You can also check the progress of your order at any time on our Track My Order page.

Delivery estimates can occasionally be affected by customs procedures, local carrier delays, public holidays, peak periods, weather or other logistical disruptions outside our control. If your tracking has not updated for an extended period, contact us at info@vasceri.com and we will help investigate.

Depending on your destination, your order may be subject to customs duties, import taxes or handling fees on arrival. These charges are determined by the local customs authority and, unless explicitly stated otherwise at checkout, are the responsibility of the customer.

You can find full information about processing, delivery, tracking and international shipping in our Shipping Policy.

You can request a return within 30 days of delivery. Items must be unworn, in the same condition in which they arrived, and returned with their original label still attached. Please contact us before sending anything back so we can approve your request and provide the correct return instructions.

Email us at info@vasceri.com with your order number, the item you would like to return and the reason for your return. We will confirm the next steps and provide the correct return address.

For standard returns such as a change of mind or sizing, return shipping costs are the responsibility of the customer. Approved returns are sent to our fulfilment warehouse in China, and we will provide the full return address when your return request is approved. If your item arrived damaged, defective or incorrect, we cover the associated costs.

Contact us at info@vasceri.com with your order number and a clear photo of the issue. Once the issue has been reviewed, we will provide an appropriate resolution, which may include a replacement or full refund, at no additional cost to you.

Once your return reaches us, it is normally inspected within 1 to 2 business days. If your return is approved, the refund is then issued to your original payment method. After the refund has been issued, please allow up to 10 business days for your bank or payment provider to process it and show the funds in your account. Most refunds appear sooner.

We do not currently process direct exchanges. If you would like a different size or style, return the original item in accordance with our returns policy and place a new order for the item you prefer.

For full return conditions and refund information, please read our Returns & Refund Policy.

Use the Size Finder available on the product page. It asks a few quick questions about your usual size, body profile and preferred fit, then suggests the size most likely to suit your preferred fit. No measuring tape is needed. The recommendation is intended as guidance, as fit can vary depending on body shape and personal preference.

If you are between sizes, use your preferred fit as the deciding factor. Choose the smaller option for a closer fit or the larger option if you prefer more room. If you are still unsure, email us at info@vasceri.com and we will help with the specific piece.

Always follow the care label attached to the garment, as materials and construction vary between pieces. As a general rule, use gentle care where appropriate and avoid unnecessary heat. For wool, knitwear and other delicate materials, the garment-specific care instructions should always take priority.

Selected pieces and sizes may be restocked, although availability is not guaranteed. If you are looking for a particular item, contact us at info@vasceri.com and we will let you know if we have any information on its return.

We aim to represent every product as accurately as possible. However, colours can appear slightly different depending on your screen, display settings and lighting conditions. If you have a question about the colour or finish of a particular piece, contact us and we will be happy to help.

All payment methods currently available for your order and destination are displayed securely at checkout before you complete your purchase.

Yes. Our store is hosted on Shopify and payments are processed through secure, encrypted checkout systems. Your available payment options are shown directly at checkout.

Our customer care team is here to help with questions about products, sizing, orders, delivery and returns.